Preguntas frecuentes

FAQ

All your Questions answered in one place
WHAT TYPE OF PRINTING METHODS DO YOU OFFER? WHICH DO YOU RECOMMEND?

Dolce Paper can offer a diversity of printing methods, digital printing, letterpress printing, engraving, silk screen printing / thermography, embossing, and foil stamping.

The printing method for your invitations will depend on your wedding invitations budget. If you're in a tight budget, or want a colorful invitation, we recommend digital printing; or maybe screen printing if you really want a raised design. Since the other methods are considered fine printing and they take a higher amount of time to produce than digital, they are more expensive.

HOW LONG DOES IT TAKE TO GET MY INVITATIONS?

Depending on the printing method that you choose, and after the design is approved - we will send you a digital proof simulation -, it may take from 2 to 3 weeks if it's digital printing, up to 4 to 6 weeks if you chose any other printing method. If you are in a rush, let us know.

The design process varies from each couple, after placing your order and sending us your information; we will define a schedule and estimated delivery time. The first draft usually takes 4 to 6 business days. In this time we can evaluate your specifications, create a concept, design the drafts and contact you in case we need more information.

As the process continues, you will be able to see the progress on your wedding invitations suite. If in the middle of the designing process you want to add accessories to your suite, this might delay the estimated delivery date or we could do partial deliveries.

IF I NEED MY INVITATIONS IN A SHORT PERIOD OF TIME THAN THE ESTIMATED DELIVERY DATE, CAN YOU RUSH MY ORDER?

Yes, A rush fee of $189 dollars is required, depending on chosen printing method and quantity of invitations a new delivery day will be set.

In this option, you will receive your drafts in 48 hours, please check your email constantly in case we need to contact you. After approval of your design, delivery of your digital printing wedding invitations suite takes between 4 to 5 business days (considered Monday to Friday from 9 to 5 pm). Delivery of any other printing method wedding invitations suite takes between 10 to 15 business days depending on the complexity of your suite. We usually use UPS or USPS carriage, we ship within the United States and for an extra shipping cost, we can deliver to other countries.

Please understand that getting your invitations processed and assembled within the new time frame, will incur in demanding extra hours to our staff. We take pride on delivering your wedding invitations suite ready to give away to your guests.

DO YOU HAVE A MINIMUM ORDER AMOUNT?

We can start working with orders of 10, but they might be more expensive than getting 50 or more invitations.

WHAT ARE MY PAPERS, COLORS, AND FONTS OPTIONS?

Dolce Paper is a paper company, we love paper and we can do almost anything you want upon request. But we do have standard papers that are our most popular ones. This includes our sparkle pearlescent in any color that you want; our bumpy weave and linen texturized papers; and our metallic columns, metallic lines and metallic crackle papers. In digital printing there is no limit on the colors you can use, but in the other printing methods it is recommended to use 1 or 2 colors because of the complexity of the work, and each color ink is charged individually.

There is also a wide variety of fonts to choose from, they can resemble calligraphy, manuscript, hand writing, serif, sans serif, medieval, modern, retro inspired, etc.

If you want more textures, color accents, etc., please contact us to talk about other options.

I WANT OTHER PRODUCTS TO COMPLEMENT MY WEDDING INVITATIONS, WHAT ELSE CAN YOU OFFER? DO YOU HAVE DISCOUNTED PACKAGES IF I GET MORE ACCESSORIES?

Dolce paper can help you get whatever you want, as long as it is made with paper. We have more than 35 products that will keep your wedding looking great in every little detail. You can download our Products detailed sheet here.

If you order all your wedding products at once, you will receive a 5% cash back.

CAN YOU RECREATE THE INVITATION THAT I SAW SOMEWHERE ELSE?

We are sure that the design you saw elsewhere is beautiful, but if we recreate it, we would be breaking the artist's intellectual property. You can show us images of the invitations you like, pictures that you adore, and we can talk about what you like in those invitations and pictures and what other activities you enjoy, in order to create a version that looks great for you and that has elements of your personality. We love the creative process! Thanks for understanding.

IF I WANT TO PRINT MY INVITATIONS BUT I WANT AN ORIGINAL DESIGN, CAN I GET THE READY TO PRINT DESIGN?

No. We only provide printed designs. We take pride on delivering high quality products, we have the experience to make sure every piece will be created to perfection.

I WANT TO INCLUDE A PICTURE IN MY WEDDING SUITE, CAN YOU PHOTOSHOP THE PICTURE FOR ME?

Some light edition can be made (brightness, light, colors, black and white, sepia), as long as the picture has a high resolution (300 dpi) and is in .jpeg format. If you have very specific ideas, let us know and we can have our designer experts do it for you. If Dolce Paper has any concerns that our designing experts can do the modifications you require, we will let you know before doing any modification.

WHEN DO I NEED TO PAY?

Payment is due at the beginning of the process. We have a two installment option where you would pay 50% or $200 upfront and the rest right after the design is approved and ready to print.

IS MY PAYMENT SECURE?

Dolce Paper use Paypal payment processor. A reputable company, very secure and have standards in place to protect your purchases.

PayPal is used by millions and known for its strength in security. For more information on PayPal's payment protections, read PayPal's Protection for your Purchases.

Dolce Paper does not handle transactions and will never see your financial information. Your information will only be processed by PayPal which place a very strong emphasis on security and keeping your information private.

WHAT IS THE REFUND / CANCELLATION POLICY?

If you place an order and cancel it within 24 hours, the deposit is refundable at 100% If we provide you with the first draft round, and before going to physical production, you will be responsible for 50% of the total. If the design has gone to production, you are responsible for the total amount as stated in your quote. Because of the personalization of our customer stationery, orders are non-refundable, without exception. If there is an error where Dolce Paper is responsible, we will do our best to correct the problem without any extra cost for you.

CAN YOU ASSEMBLE MY WEDDING SUITE? IS THE AN EXTRA FEE?

We take pride on delivering your wedding invitations suite ready to give away to your guests. There is no extra cost for this service.

DO YOU CHARGE SALES TAX? HOW MUCH DO YOU CHARGE?

Yes, we charge sales taxes. The percentage may vary depending on the city you live.

HOW MUCH DOES THE SHIPPING COST?

It is FREE, we do not charge for the shipping.